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15-DAY VIETNAM AT A GLANCE GROUP TOUR

15 days experience the best of Vietnam, including 4 UNESCO and World Heritage Sites, with various activites. You may take a Dragon boat trip along Son river to Phong Nha cave, biking around Hoi An ancient town or even spend a cruise night in Halong Bay.

from $3925 AUD per person
Trip code:15VNAG
Duration:15 days
Destination:
Travel Dates:

Cost is subject to class availability and exchange rate, may change without prior notice.

DAY 1: HO CHI MINH ARRIVAL (D)

TRANSFER VIA: International Flights on your own arrangements
PRIVATE AIRPORT PICK-UP: Ho Chi Minh City
ACCOMMODATION: Grand Silverland

On your arrival at Tan San Nhat airport, our local tour guide and driver will pick you up then transfer to your hotel. 

Our Tour Guide will take you out for a Welcome Dinner

DAY 2: CU CHI TUNNELS AND Ho Chi MINH CITY TOUR

ACCOMMODATION: Silverland Central Hotel & Spa


Our tour guide and driver will pick you up from your hotel at 8am and we will depart for the Cu Chi Tunnels, an underground tunnels network constructed by Vietnamese fighters during the struggle for independence.

Cu Chi tunnel is a home to around 10,000 people for several years, it took about 25 years to build the underground city. The tunnel system was an excellent way for the Vietcong to move around the countryside undetected by the Americans. enjoying a scenic drive through the picturesque villages.

On arrival we will watch a short introductory video before exploring the Cu Chi Tunnels, the most famous battlegrounds in the world. We will explore the complex tunnel system and view may craters left from B52 bombing raids.
Cu Chi Tunnel - Vietnam Discovery Tour
After that we will stop for lunch on the way back to Ho Chi Minh city for the city tour.

Ho Chi Minh city, formerly named Saigon is a largest city of Vietnam. In this tour you will learn about Vietnamese history in the War Remnants Museum and the Reunification Palace, admire French-colonial architecture at the General Post Office, Opera House and Notre Dame Cathedral.

Our driver will transfer you back to your hotel around 5.30pm.

Meal: Lunch

 

 

DAY 3: HO CHI MINH CITY- MEKONG DELTA - COOKING CLASS

ACCOMMODATION: Silverland Central Hotel & Spa


Today, we visit all the highlights in Ho Chi Minh city including: Reunification Palace, a palace of old President in South of Vietnam during the American war; the War Remnants Museum; Notre Dame Cathedral and Old Post Office.

After lunch, we travel to district 5 to visit Cho Lon (China town), Thien Hau pagoda & Binh Tay market. We can also stop at the oldest pagoda of Giac Lam or head back to the centre to do shopping at famous Ben Thanh before our driver transfers you back to your hotel around 4.30pm.

DAY 4: HO CHI MINH CITY - DANANG - MARBLE MOUNTAIN - HOI AN (B,L)

TRANSFER VIA: Domestic Flight, VN120@ 1015 – 1135
PRIVATE AIRPORT TRANSFER: Ho Chi Minh City
PRIVATE AIRPORT PICK-UP: Danang to Hoi An
ACCOMMODATION: Thanh Binh Riverside Hotel

On your arrival at Danang airport, our local tour guide and driver will pick you up then transfer to local famous restaurant for lunch.

After lunch, we will visit Marble Mountain, it is a popular sightseeing location in Da Nang because of its alluring beauty. Stone steps carved into the mountain lead to a Buddhist Pagoda. You can also discover stunning caves and enjoy the beautiful view from the top of the mountain.

Upon arrival to the mountain, we will climb up the stone stairs and visit the caves and pagodas as well as admire the beautiful panoramic view. We will then head down the mountain and visit the stone village where the skilled local sculptors create many marble products.

Before getting back to the hotel in Hoi An, we head to Linh Ung Pagoda, built under the reign of King Minh Mang in the Nguyen Dynasty (the 19th century), legend has it a Buddhist statue drifted downstream to the area and got anchored at a sandy embankment

Linh Ung Pagoda - Vietnam Discovery Tour

DAY 5: MY SON HALF DAY

ACCOMMODATION: Thanh Binh Riverside Hotel

Our tour guide and driver will pick you up from your hotel at 8am and then we will depart for the ancient Cham ruins of My Son. On arrival we will visit the Tra Kieu capital and explore the majestic ancient ruins at My Son.

My Son, located 69 km southwest of Danang and 75kms from Hoi An, was an imperial city during the Cham dynasty. My Son is the former capital of the ancient Cham civilization that ruled Central Vietnam from the second to the thirteenth century and is considered to be one of the best-preserved Cham structures in Vietnam.

DSC_3196

DAY 6: CHAM ISLAND TOUR (B,L)

ACCOMMODATION: Thanh Binh Riverside Hotel

After breakfast, will get pick you up at your hotel and transfer to Cua Dai pier. Embark on a speedboat to Cham Island, the Hoi An Global Biosphere Reserve. The sea has colorful shells, stones and twinkling coral reefs creating fanciful underwater gardens with hundreds of millions of species of fish and tropical sea-creatures. On the island, there is a rich ecosystem of different species, including precious birds such as Yen (swallow).

After a 40-minute boat ride, you will arrive at Cu Lao Cham, a large area that consists of several small islands about 25 nautical miles off the coast. Here you will enjoy the fresh atmosphere of the sea with clean white sand, cool water and beautiful scenery and get the chance to view the daily activities of the residents in the fishing village. Cham Island has also been a trading port of Cham’s Kings and foreign countries and is recorded in many historical books of Vietnam.

You will spend a half-day at Lang Beach where you will visit interesting places such as Au Thuyen, a shelter for boats in bad weather, the ancient Hai Tang Pagoda and the Ong Temple. Then you will go snorkeling in the ocean. When the tour concludes, you will be returned to your hotel.

Cham Island Hoi An Vietnam Discovery Tour

DAY 7: HAI VAN PASS AND LANG CO VILLAGE TOUR - HUE (B,L)

ACCOMMODATION: Eldora Hue
PRIVATE TRANSFER: Hoi An - Hue

Today you will check out of your hotel after breakfast to travel to Hai Van Pass on the highway one.

Hai Van Pass is an impressive landscape. It is like a giant dragon, lying on the border between Thua Thien, Hue Province and Da Nang City. This is the highest pass in Viet Nam (500m above sea level).

After Hai Van Pass you will visit Lang Co Beach with its gradually slopping, white sand beach, shallow waters and the average temperature of 25°C’.
After lunch we will travel to your hotel in Hue.

DAY 8: HUE CITY TOUR (B,L)

ACCOMMODATION: Eldora Hue


Our tour guide and driver will pick you up from your hotel lobby around 8am before boarding the Dragon boat to cruise the Perfume River. Our first stop is the charming Lady Pagoda (Thien Mu Pagoda), before continuing to visit King Khai Dinh’s Tomb and King Tu Duc’s Tomb.

After lunch at a local restaurant, we will visit Hue Imperial City, the home of Vietnam’s last royal Dynasty, then travel on to Dong Ba Market to see the daily life of local people.

Hue, Vietnam’s former Royal Capital, is a city that represents the outstanding demonstration of the power of the vanished Vietnamese feudal empire, including a complex of monuments, tombs and pagodas that attract tourists coming from all over the world.

DAY 9: PHONG NHA CAVE TOUR (B,L)

ACCOMMODATION: Eldora Hue

After breakfast our tour guide & driver will pick you up from your hotel lobby at 8AM and depart from Hue to Phong Nha. We will take a Dragon boat trip along Son river to Phong Nha cave and Tien Son cave.
We will first visit Tien Son cave or normally called as Dry cave, one of the most spectacular caves in Phong Nha Ke Bang National Park.

Found in 1935 by a local inhabitant by accident, Tien Son is 200m above the sea level and is nearly 1 KM long. The cave features thousands of amazing stalactites and stalagmites naturally shaped in different fairy-tail formations. At this stage, visitors are able to access only 400m of the cave with light system since the rest of the cave is underground and quite dangerous.

After lunch we will visit the Phong Nha cave – Water cave.

Just 1 KM away from Tien Son cave, Phong Nha is the World Heritage Site of Quang Binh Province since 2003. The cave is well-known for its fame as the oldest Karst Mountain in Asia which formed around 400 million years ago with the longest underground river system of 8 KM long and 50 metres height. Phong Nha cave also includes an array of grottoes and chambers such as Bi Ky Grotto, Cung Dinh Grotto.

After visiting the cave, our boat will take us back to the mainland and you will be transferred to your hotel in Hue.

Phong Nha Cave - Vietnam Discovery Tour

DAY 10: HUE - HANOI (B)

TRANSFER VIA: Domestic Flight, VN12@ 1230 – 1340
PRIVATE AIRPORT TRANSFER: Eldora Hue to Hue airport
PRIVATE AIRPORT PICK-UP: Hanoi
ACCOMMODATION: Hanoi Pearl Hotel

On your arrival at Noi Bai airport, our local tour guide and driver will pick you up then transfer to your hotel in Hanoi. Your day at leisure.

DAY 11: HANOI CITY TOUR (B,L)

ACCOMMODATION: Hanoi Pearl Hotel

Our tour guide and driver will pick you up from your hotel at 8am and then we will visit Ho Chi Minh’s mausoleum and his former stilt-house residence, the Presidential Palace, the Ho Chi Minh museum, One Pillar Pagoda, the Temple of Literature, and the Museum of Ethnology.

The colonial capital city Hanoi is a unique Asian city with tree-lined boulevards, French colonial architecture, peaceful lakes and oriental pagodas and temples dating back a thousand years.

After lunch, we will take a cyclo tour in Hanoi’s old quarter and experience traditional street life before watching Water Puppet show.

In the afternoon, you have the option to visit museums such as the Hanoi Hilton or Hoa Lo Prison, the National Museum of Vietnamese History, the Vietnam Military History museum, and the Vietnam National Museum of Fine Arts. Our driver will drop you off at your Hanoi Hotel around 5pm.

vietnam tour

DAY 12: HANOI - HALONG BAY (B,L,D)

ACCOMMODATION: Glory Legend Cruise

Our cruise bus will collect you from your hotel in Hanoi and transfer you to Halong City on a scenic drive. After arriving at Tuan Chau island, take a break and welcome drink at Glory Legend Cruise Lounge. Then we will transfer you to the Glory Legend Cruise.

Once on board you will be greeted with a complimentary drink and meet the crew for briefing. Enjoy lunch with Vietnamese and International dishes served while cruising through the bay, passing the most beautiful and quiet areas, such as Incense Burner, Dog Stone Islet, Fighting Cock, Soi Sim beach, Coconut Three Island.

Visiting Luon cave, the perfect combination of lime‐stone mountains and jade‐green sea by bamboo boat with local people or kayaking based on your preference.

Visiting the beautiful Ti Top beach for swimming (if the weather permits). Passengers can take steps to reach on the top of Ti Top beach to have a whole panorama view of Halong Bay.
Back to the boat and free time while sailing to Luon Bo area, and anchor overnight.

In the late afternoon, we will have a Vietnamese cooking class with our expert chef before an Vietnamese and International BBQ Set menu dinner. Relax in the evening. Overnight on Glory Legend Cruise.


Evening activities include: Leisure time to enjoy a chat around the bar, watching movies and many sort of Vietnam cultural films, relaxing and spending a romantic night on Glory Legend Cruise’s music, playing cards, chess are available, reading magazines in room and dining room. You may also try your luck at squid fishing & fishing from cruise.

Halong Cruise Vietnam Discovery

DAY 13: HALONG BAY - CUA VAN VILLAGE - BAI TU LONG BAY (B,L,D)

ACCOMMODATION: Glory Legend Cruise

In the morning head to the upper deck to participate in our daily Tai Chi sessions. Relax with an early morning cup of tea, coffee or juice anywhere you wish on the boat and watch the never ending miraculous scenery unfold before you.

Transfer to day boat to visit Cua Van village, a small community with around 700 residents living in the root of Ngoc Mountain. Visit Cua Van village by a rustic – row boat, meet the local people who will help you row the boat for sightseeing.

Back to day boat for visiting Bai Tu Long Bay, enjoy beauty of Bai Tu Long Bay, free kayaking and swimming at Ba Ham Lake area situated in the middle of a narrow, rectangular area, with the all four sides enclosed by vertical cliffs. (if the weather permit).

After a Set‐menu lunch on day boat, you will be transferred back to Glory Legend Cruise. Free time on boat for relaxing.

A Deluxe Vietnamese Dinner will be served on board.

Evening activities include: Leisure time for chatting around the bar, watching many sorts of Vietnam cultural films. Relaxing and spending a romantic night on Glory Legend Cruise’s music. Reading magazines in room and dining room.

DAY 14: HALONG BAY - HANOI (B,L)

ACCOMMODATION: Hanoi Pearl Hotel


Start your morning with a Tai Chi exercise or a photo hunt. Coffee, tea and pastries for breakfast are served in the dining room with morning view of bay’s landscape. After breakfast, we will visit the amazing Sung Sot Cave discovered by the French in 1901. After that you will return to the boat to freshen up and check out of your cabin.

Have brunch while cruising back to the Tuan Chau Wharf. Relaxing on the sundeck or in the dining room enjoying the bay scenery while approaching the wharf. Disembark to Tuan Chau Wharf.

You will be transferred back to your hotel in Hanoi by shuttle bus. You will have a short stopover to visit a traditional workshop and refreshment about 30 minutes. Arrive in Hanoi at about 5pm.

DAY 15: HANOI DEPARTURE (B)

TRANSFER VIA: International Flight on your own arrangement
PRIVATE AIRPORT TRANSFER: Hanoi Pearl Hotel to Noi Bai airport

15 Day Vietnam Discovery Tour - MAP

  • Vietnam Visa
  • Economy Class flights within Vietnam
  • All touring in air-conditioned vehicles
  • all transfers in private air-conditioned vehicles
  • entrance fees at monuments
  • sightseeing as per itinerary
  • Private transfer from Hue to Hoi An & Hanoi to Sapa
  • Service of  a dedicated Tour Director
  • All airport transfers in private air-conditioned vehicles
  • Drinking water during the tour
  • Locally based professional driver, English speaking tour guides
  • Meals: 14 Breakfasts, 10 Lunches, 5 Dinners
  • One nights on the 4* Grayline Legend Cruise
  • Accommodations in 4* Plus Hotels
    • Ho Chi Minh City: Grand Silverland Hotel
    • Mekong Delta: Mekong Lodge
    • Hoi An: Vinh Hung Riverside Hotel
    • Hue: Eldora Hotel
    • Hanoi: Hanoi Pearl Hotel
    • Sapa: Amazing Hotel Sapa

 

From $3,925 per person, twin share

Start Date End Date Price per person twin share Single Supplement Status
15/03/2019 29/03/2019 $3,925 $2,181 SOLD OUT
13/04/2019 27/04/2019 $3,925 $2,181  SOLD OUT
2/05/2019 16/05/2019 $3,925 $2,181  SOLD OUT
16/05/2019 30/05/2019 $3,925 $2,181  SOLD OUT
31/05/2019 14/06/2019 $3,925 $2,181  SOLD OUT
15/08/2019 29/08/2019 $3,925 $2,181  SOLD OUT
5/09/2019 19/09/2019 $3,925 $2,181  AVAILABLE
2/10/2019 16/10/2019 $3,999 $2,222  AVAILABLE
17/10/2019 31/10/2019 $3,999 $2,222  AVAILABLE
15/03/2020 29/03/2020 $4,107 $2,282  AVAILABLE
13/04/2020 27/04/2020 $4,107 $2,282  AVAILABLE
2/05/2020 16/05/2020 $4,107 $2,282  AVAILABLE
16/05/2020 30/05/2020 $4,107 $2,282  AVAILABLE
31/05/2020 14/06/2020 $4,107 $2,282  AVAILABLE

 

Tour notes:

  • Minimum group size is 6 people
  • Price shown is per person, twin share
  • Single supplement: see table
  • Room types: Superior

All bookings for Christmas or New Year, including Lunar New Year, will incur surcharge fees.

 

TERMS & CONDITIONS

Please read the following terms and conditions carefully. You must not make any bookings unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Tweet World Travel. These terms and conditions apply to bookings you make with our consultants (in-store, over phone or by email) as well as online bookings you make on our website.

 

AGREEMENT BETWEEN USER AND TWEET WORLD TRAVEL

The services of Tweet World Travel are offered to you on the condition of your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Tweet World Travel constitutes your agreement to all such terms, conditions, and notices.

 

MODIFICATION OF THESE TERMS OF USE

Tweet World Travel reserves the right to change the terms, conditions, and notices under which the services of Tweet World Travel are offered, including but not limited to the charges associated with the use of the Tweet World Travel.

 

BOOKING AND PAYMENT

Booking

Passenger names must be provided exactly as per passport at the time of booking. Any spelling corrections made after a deposit is paid must be sent in writing and will incur additional fees, including any ticket re-issue fees.

Tweet World Travel reserves the right to correct any errors in rates quoted or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing.

Late Booking

Any booking within 65 days before departure will require payment in full when the booking is confirmed. The bookings may also incur additional fees including any applicable urgent visa processing fees. Bookings made less than 45 days prior to departure will incur a late booking fee of $60 per person and must be paid along with the final payment at the time of booking.

Payment

Please note that all Tours and Packages are subject to availability and all prices are set. Any booking valued at or less than $1,000 must be paid in full amount after booking is made. Some airfares or services must be paid in full at the time of booking.

 

Credit Card Fee

The following Card Fees apply:

Visa Credit Card and MasterCard Credit Card - 1.2% fee applies.

American Express (Amex) - 2.8% fee applies.

For late payment or urgent bookings, please notify us via email at payments@tweetworldtravel.com.au

 

DEPOSIT

Deposit

You will be required to pay deposit after booking confirmation:

Private Tours is $500 Per Person

Large Groups (More than 21 people) / School Tours is $800 Per Person

Lands products and Visas is $300 Per Person

Any booking valued at or less than $1,000 must be paid in full amount after booking confirmation. Some airfares or services must be paid in full at the time of booking.

 

Receipt of Deposit

By sending a deposit the client agrees to be bound by the terms, conditions and responsibilities set forth in this brochure. The client also agrees that:

All persons are fit and physically able to partake unaided in their chosen group tour as per the itinerary outlined in the Tours.

All persons travelling on a Fully Independent Tour are fit and physically able to partake unaided in their chosen itinerary.

All parties acknowledge the physical demands and hazards involved in the tour they will be undertaking and have chosen to participate at their own risk.

All parties understand that any medical or dietary information provided to us does not, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or affects their ability to participate in any portion of the tour.

 

Balance of Payment

Outstanding balance depends on the type of service you are undertaking:

For private tours/packages or other products, outstanding balance is due 65 days before departure. No voucher will be issued until final payment is received in our office. If the outstanding payment is not received by day 65, your booking will automatically be cancelled.

For large group tours and school tours, outstanding balance is due 90 days before departure. No voucher will be issued until final payment is received in our office. If the outstanding payment is not received by day 90, your booking will automatically be cancelled.

 

AMENDMENTS FEES

After bookings are deposited, any amendment has to be requested in writing and incurs $60 fee per person, plus any additional costs and administrative expenses incurred in arranging the alteration. Alterations will be made at our discretion and may not always be possible.

 

CANCELLATION

Cancellation by customer

Before the travel date the following fees will be apply:

Private Tours/ Packages

Large Group Tours & School Tours

(More than 21 people)

Ø  65 days or more before departure – loss of deposit

Ø  90 days or more before departure – loss of deposit

Ø  64-40 days before departure – 45%

Ø  89-79 days before departure – 55%

Ø  39-31 days before departure – 75%

Ø  78-61 days before departure – 85%

Ø  Within 30 days of departure – 100%

Ø  Within 60 days of departure – 100%

 

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on tours.

 

Airlines

Please refer to the airlines cancellation policies.

 

Cancellation by Tweet World Travel

For group set departure date tour, if the minimum number of the group is not reached, we reserve the right to cancel or vary the tour 30 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable Tweet World Travel will refund the full price paid, less visa cost.

If a tour is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will refund all monies prior to departure less visa cost, fuel surcharge and any other cancellation fees levied by airlines and other third parties.

 

Cancellation by Third Party Travel Provider

If the Third Part Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavors to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product and we will refund any monies already paid less any fees charged by us under these terms and conditions and by the Third Party Travel Providers under the terms and conditions you agreed with them. Please check with your consultant before cancelling or amending a Travel Product in these circumstances as some Third Party Travel Providers may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.

 

AGENCY

We act as an agent for, and sell various travel related products as agent on behalf of, numerous transports, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. Our obligation to you is to make travel bookings as your agent on your behalf and to arrange relevant contracts between you and travel service providers.

We have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason any travel service provider is unable to provide the services for which you have contracted; your rights are against that provider and not against us.

 

LIABILITIES

Tweet World Travel (herewith called the Company) acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, sightseeing and hotel accommodation. The Company does not own, manage, control or operate any transportation vehicle, any hotel or restaurant or any other supplier of services. All vouchers and tickets issued are subjected to the terms and conditions specified by the supplier and all services are subjected to the laws of the country where the services are provided.

Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling, hotel overbooking and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. Any decision made in respect of tour services by independent suppliers/operators or airlines to re-route or amend the itinerary due to any of the above or similar circumstances is at the discretion of the tour service provider and Tweet World Travel shall not be liable for any claim whatsoever arising from such events. We strongly urge all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times. We also strongly advise all customers to purchase appropriate travel insurance to protect you from financial loss and personal injuries in the event of an emergency.

You acknowledge and agree that there are inherent risks involved in participating in the tour, including without limitation possible contact with native flora/fauna, local residents, unforeseen events and travel in remote locations. By making a booking, you agree to accept all risks associated with the tour. You agree to unconditionally release us from, all liability, including without limitation in contract and in tort, for any cause or action, including any injury, damage, loss, cost, delay, additional expense or inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour, or any force majeure events or other events which are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

If we or our service providers are affected in any way by a force majeure event, we may in our discretion vary or cancel any itinerary or arrangement in relation to the tour as we consider necessary, without incurring any liability to you.

Each service provider is responsible for the part of the tour it conducts. Service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance of any service provider. We do not accept, and you release us from, all liability for any injury, loss, damage, costs or expenses, including without limitation any property damage or personal injury, that you may suffer which arises out of any act or omission of a service provider or operator who provides services in connection with your tour. Any claim that you may have in relation to a service provider should be raised directly with that service provider.

You are responsible for any injury, loss, damage, costs or expenses arising through your own fault. You agree to indemnify us against all actions, proceedings, claims, demands, expenses and costs (including legal costs on a full indemnity basis and whether incurred by or awarded against us) as a result of, or arising in relation to, whether directly or indirectly, your participation in the tour or any act or omission by you in relation to the tour.

To the extent permitted by law, we do not accept any liability in contract, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expenses or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over which we have no direct control. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

 

AGENT RESPONSIBILITIES

It is the travel agents’ responsibility to ensure that all invoice and itinerary details and documentation issued by Tweet World Travel are correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Conditions.

 

 

 

CLIENT RESPONSBILITIES

If your domestic and international flights are not arranged by Tweet World Travel, it is your responsibility to advise us your departure and arrival time, or any changes or delays you might encounter.

If you do not notify us in a timely manner, your arranged Airport Transfer Service is not responsible for any missed pick up in those circumstances. If you arrive on a delayed flight and miss your allocated pick up, you will need to make alternative arrangements at your own expense.

If no notification is received from you or your agent, your arranged Airport Transfer Service will pick you up as scheduled and attempt to wait for your scheduled arrival up to 2 hours. If your delay is longer than this waiting period you will have to make alternative arrangements at your own expense.   

 

PASSPORTS & VISAS

All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities.

 

HEALTH

Please ensure that you are aware of any health requirements and recommended precautions relevant to your travel, and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation may deny your entry into a country. We recommend that you consult with your local doctor or health specialist before commencing your travel. General health advice for the destination you wish to visit is also available from the Department of Foreign Affairs and Trade.

 

TRAVEL INSURANCE

Travel insurance is not included in your day tours, private tours, group tours, transfers, and any of our packages. For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur.  We are an authorised representative of CoverMore Travel Insurance Services. We can provide you with general information about the travel insurance options available to you. If you decline travel insurance, you will be required to sign an indemnity statement/disclaimer.

 

 

 

 

TRAVEL DOCUMENTS

Travel documents include, but are not limited to, airline tickets, hotel vouchers, tour vouchers or any other document used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation being non-refundable, no-date changeable and subject to cancellation and/or amendment fees.

Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identify holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.

If you have booked with a consultant, it is your responsibility to collect all travel documents from us prior to travel. Please contact your consultant to confirm when your travel documents are ready for collection.

 

PUBLICITY

You agree that we may use images of you taken during the trip and any comments made in writing by you regarding the trip, without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium we choose.

 

GOVERNING LAWS

If any dispute arises between you and Tweet World Travel, the laws of Australia will apply.

 

 

 

 

 

 

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