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17-DAY CAMBODIA VIETNAM DISCOVERY TOUR

Spend 17 days discovering the best of Vietnam and Cambodia.  Commencing in Siem Reap to explore the incredible temples of Angkor Wat and the fascinating local living. Then fly to Southern Vietnam to experience the hustle bustle of Ho Chi Minh City and floating markets in Mekong Delta. Stay in the picturesque cities of Hoi An and Hue, explore the spectacular Phong Nha Cave. Immerse yourselves into the charms of Hanoi, and enjoy the breathtaking views of Halong Bay on an overnight 5 Star Luxury Signature Cruise.

from $5390 AUD per person
Trip code:17CPCVN
Duration:17 days
Destination:Vietnam
Travel Dates:As prefer

Cost is subject to class availability and exchange rate, may change without prior notice.

17 Day Vietnam Cambodia Discovery Tour - Vietnam Map

 DAY 1: SIEM REAP ARRIVAL (D)

TRANSFER VIA: International Flight on your own arrangement
ARRIVAL TIME: Please Advise
PRIVATE AIRPORT PICKUP: From Siem Reap Airport to your hotel in Siem Reap
ACCOMMODATION: Hotel Somadevi Angkor Resort & Spa (Superior Room)

On your arrival in Siem Reap, our local driver and tour guide will pick you up from the airport and transfer you to your hotel. Have the rest of the day at leisure.

 In the evening, our tour guide will take you out for a Welcome Dinner.

DAY 2: SIEM REAP - ANGKOR WAT (B,L)

ACCOMMODATION: Hotel Somadevi Angkor Resort & Spa (Superior Room)

After breakfast, you will visit The Southern Gate of Angkor Thom, the famous Bayon, Baphuon, and Phimeanakas temples, plus Terraces of the Elephant and leper King. Lunch at a famous local restaurant.Angkor Wat - 17 Day Vietnam Cambodia Discovery Tour

In the afternoon, visit Ta Prohm then explore the Angkor Wat temple, the 7th Wonder of the Ancient World. You will climb up to Bakheng Hill to watch the sunset over Angkor Wat and the surrounding area. Enjoy the fascinating performance of Cambodia Traditional APSARA dance show. 

Apsara Dance - 17 Day Vietnam Cambodia Discovery Tour

 

 

DAY 3: SIEM REAP - MEET THE LOCALS & EXPLORE FLOATING VILLAGE (B,L)

ACCOMMODATION: Hotel Somadevi Angkor Resort & Spa (Superior Room)

Today we will discover the countryside of Siem Reap and chat with the locals. Visit Khmer Traditional houses built on stilts farming areas and a Buddhist monastery.

After lunch, we will visit the floating village of Kompong Phluk or Kompong Khleang before transferring back to your hotel around 5pm.

DAY 4: FLIGHT TO HO CHI MINH CITY & AFTERNOON CITY TOUR (B,L)

TRANSFER VIA: International Flight arranged by Tweet World Travel
PRIVATE AIRPORT DROP-OFF: From Hotel to Siem Reap Airport
PRIVATE AIRPORT PICK-UP: From Tan Son Nhat Airport to Hotel
ACCOMMODATION: Silverland Central Hotel & Spa (Deluxe Room)

After breakfast, our driver will transfer you to Siem Reap Airport for your short international flight to Ho Chi Minh City, Vietnam.

On your arrival at Tan Son Nhat Airport, our local tour guide and driver will pick you up and transfer you to your hotel in Ho Chi Minh City.

After lunch, our tour guide will take you to visit all the highlights in Ho Chi Minh city including: Reunification Palace, a palace of old President in South of Vietnam during the American war; the War Remnants Museum; Notre Dame Cathedral and Old Post Office.

17 Day Vietnam Cambodia Discovery Tour - Tweet World Travel

 

DAY 5: CU CHI TUNNELS & COUNTRYSIDE TOUR BY LUXURY SPEEDBOAT (B,L)

ACCOMMODATION: Silverland Central Hotel & Spa (Deluxe Room)

Start your day with hotel pickup and transfer to Ho Chi Minh Pier where you board a luxury speedboat made of high-quality teak wood. Zip along the Saigon River to the infamous Cu Chi Tunnels.

The river cruise takes approximately one hour and local fruit with unlimited refreshments are served on board. Observe life along the riverbanks as your guide informs you about the local people's river-based livelihoods. Enjoy great photo ops of the Saigon River's jungle-fringed canals and tributaries, where you might see houses on stilts or water buffalo at work.

 

Cu Chi Tunnel - 17 Day Vietnam & Cambodia Discovery Tour - Tweet World Travel

Cu Chi Tunnel is an underground tunnels network constructed by Vietnamese fighters during the struggle for independence. home to around 10,000 people for several years, it took about 25 years to build the underground city. The tunnel system was an excellent way for the Vietcong to move around the countryside undetected by the Americans.

On arrival, we will watch a short introductory video before exploring the Cu Chi Tunnels, the most famous battlegrounds in the world. We will explore the complex tunnel system and view may craters left from B52 bombing raids. 

DAY 6: HO CHI MINH - MEKONG DELTA (B,L,D)

ACCOMMODATION: Mekong Lodge (Superior)

Today you will travel to Mekong Delta. On arrival you will check in to your private bungalows and enjoy lunch at the Restaurant. After lunch, visit the nearby villages, visit local workshop, chat with local farmers.

DAY 7: MEKONG DELTA - HO CHI MINH CITY & FLIGHT TO DANANG (B,L)

ACCOMMODATION: Thanh Binh Riverside Hoi An (Deluxe)

After a buffet breakfast, we take a rowed sampan to visit Cai Be floating market, a cultural feature of Mekong Delta. Back to the Mekong Lodge for Lunch.

After lunch we will transfer you to Tan Son Nhat Airport for a short domestic flight to Danang.

On your arrival in Danang Airport, our local tour guide and driver will pick you up and transfer you to your hotel in Hoi An.

DAY 8: COOKING CLASS & HOI AN ANCIENT TOWN WALKING TOUR (B,L)

ACCOMMODATION: Thanh Binh Riverside Hoi An (Deluxe)

After breakfast our local tour guide will meet you at your hotel and take you to visit the local markets to buy some ingredients for your cooking lesson and learn about the local produce.  Then we make our way to the restaurant for your cooking class with the expert Chef.  After your class you can enjoy the food you have prepared. 

After lunch, our local tour guide will meet you in your hotel lobby and transfer you to explore the town of Hoi An, visiting the 400 year old Japanese Bridge, 300 years old Chinese temples and 200 year old Vietnamese former merchants’ houses.

Hoi An Ancient Town - 17 Day Vietnam & Cambodia Discovery Tour - Tweet World Travel

Our tour guide will walk you back to your hotel to enjoy your evening free at leisure.

DAY 9: HOI AN - HUE (B,L)

TRANSFER VIA: Private Transfer to Hue
ACCOMMODATION: Eldora Hue (Deluxe)

After lunch, you will travel to Hue by private vehicle through the high pass of Hai Van. Enjoy the spectacular scenery enroute. 

DAY 10: PHUOC TICH VILLAGE & IMPERIAL CITY (B,L)

ACCOMMODATION: Eldora Hue (Deluxe)

In the morning, we will visit the ancient village of Phuoc Tich. On this tour you will learn interesting architectural and cultural aspects of Phuoc Tich during our visits to the local ancient houses.

Then we will board a small boat along the river and see how the rural life unfolds itself. You can admire the magical serenity and relics of the Champa Kingdom scattered around the village.

On the way back to Hue, have lunch at a unique garden house. Then we will visit Hue Imperial City, the home of Vietnam’s last royal Dynasty, then travel on to Dong Ba Market to see the daily life of local people.

17 Day Vietnam & Cambodia Discovery Tour - Tweet World Travel

Hue, Vietnam’s former Royal Capital, is a city that represents the outstanding demonstration of the power of the vanished Vietnamese feudal empire, including a complex of monuments, tombs and pagodas that attract tourists coming from all over the world.

Hue Citadel - 17 Day Vietnam & Cambodia Discovery Tour - Tweet World Travel

 

DAY 11: HUE - HALF DAY DMZ TOUR - DONG HOI (B,L)

ACCOMMODATION: Sun Spa Resort & Villas (Deluxe)

Early pick up at hotel in Hue, we will transfer to demilitarized zone along National way 1A. This morning we will visit the Ancient citadel of Quang Tri, Hien Luong Bridge, the Seventeenth Parallel - the border between North and South of Viet Nam during the war and Vinh Moc Tunnel.

Demilitary Zone Vietnam War DMZ  - 17 Day Vietnam & Cambodia Discovery Tour - Tweet World Travel

In the afternoon, we will follow the Highway No 9, visit Khe Sanh and Suspension Bridge of Dakrong. Then we transfer to Dong Hoi for overnight.

DAY 12: PHONG NHA CAVE TOUR (B,L)

ACCOMMODATION: Sun Spa Resort & Villas (Deluxe)

After breakfast our tour guide & driver will pick you up from your hotel lobby at 8AM and depart from Hue to Phong Nha. We will take a Dragon boat trip along Son river to Phong Nha cave and Tien Son cave.

We will first visit Tien Son cave or normally called as Dry cave, one of the most spectacular caves in Phong Nha Ke Bang National Park. Found in 1935 by a local inhabitant by accident, Tien Son is 200m above the sea level and is nearly 1 KM long. The cave features thousands of amazing stalactites and stalagmites naturally shaped in different fairy-tail formations. At this stage, visitors are able to access only 400m of the cave with light system since the rest of the cave is underground and quite dangerous.

Tien Son Cave - Phong Nha Cave - 17 Day Vietnam & Cambodia Discovery Tour - Tweet World Travel

After lunch we will visit the Phong Nha cave – Water cave. Just 1 KM away from Tien Son cave, Phong Nha is the World Heritage Site of Quang Binh Province since 2003. The cave is well-known for its fame as the oldest Karst Mountain in Asia which formed around 400 million years ago with the longest underground river system of 8 KM long and 50 metres height. Phong Nha cave also includes an array of grottoes and chambers such as Bi Ky Grotto, Cung Dinh Grotto.

Phong Nha Cave - 17 Day Vietnam & Cambodia Discovery Tour - Tweet World Travel

After visiting the cave, our boat will take us back to the mainland and you will be transferred to your hotel in Hue.

DAY 13: FLIGHT DONG HOI - HANOI & HANOI AFTERNOON CITY TOUR (B,L)

TRANSFER: Domestic Flight arranged by Tweet World Travel
PRIVATE AIRPORT DROP-OFF: From Hotel to Dong Hoi Airport
PRIVATE AIRPORT PICKUP: From Noi Bai Airport to Hanoi Hotel
ACCOMMODATION: Hanoi Pearl Hotel (Deluxe Window)

After breakfast, you will be transferred to Dong Hoi Airport for your short domestic flight to Hanoi.

On your arrival to Noi Bai Airport, our local tour guide and driver will pick you up and transfer you to your hotel in Hanoi.

After lunch, you will visit Hanoi famous landmarks: Temple of Literature; Women's Museum; the infamous Hoa Loa Prison Museum & the Museum of Ethnology.

Hanoi - 17 Day Vietnam & Cambodia Discovery Tour - Tweet World Travel

 

DAY 14: HANOI - HALONG BAY (B,L,D)

TRANSFER: Cruise Bus from Hanoi to Halong Bay
ACCOMMODATION: 5 Star Signature Cruise (Junior Suite)

07:30 – 08:00: Your transfer vehicle will collect you from your hotel in Hanoi and convey you to Halong City.

12:30: You will be taken on our tender from the wharf and make your way out onto the bay to board our luxurious craft, Signature Cruise. You will be welcome aboard and greeted with a complimentary drink. Our Crew will conduct a compulsory safety procedures session and then you are free to check into your cabin and freshen up. Take some time to have a look around the vessel or watch the magical landscape go by.

Halong Bay - 17 Day Vietnam & Cambodia Discovery Tour - Tweet World Travel

 

13:15: As we begin to cruise through the bay a special lunch of fresh seafood and an assortment    of appetizing favorites will be served. Dining on a luxury junk with fine food and drinks doesn’t come much better than this.

15:00: After lunch we set sail for Bai Tu Long Bay passing the towns of Hon Gai and Cam Pha, extraordinary limestone karst landscapes. Explore Vung Vieng fishing village by local rowing boats to discover the interesting daily lives of its inhabitants.

16:30: Back onboard Signature Cruise Halong Bay’s main craft we will drop anchor for our overnight stay surrounded by incredible landscape.

Signature Cruise Halong Bay - 17 Day Vietnam & Cambodia Discovery Tour - Tweet World Travel

 

17:30 – 18:30:  Happy hour with special drink menu (Buy one get another one for free).

17:30: Our Vietnamese cooking demonstration is a great way to learn how to prepare delicious appetizers and we will guide you through the process.

19:15: Relish special Signature Dinner in restaurant.

20:45 – 12:00: Your free time to relax with an exotic cocktail or whatever takes your fancy. Our bar has a wide range or wines, beers and liquors and is always a welcome sight for guests after a day on Halong Bay. Order a specialized massage in room. Choosing with other activities boat cruise such as watch documentary movies, squid fishing or simply relax on our roof top deck under the cover of a star filled sky.

DAY 15: HALONG BAY - HANOI

TRANSFER VIA: Cruise Bus from Halong Bay to Hanoi
ACCOMMODATION: Hanoi Pearl Hotel (Deluxe Window)

06:30: The nicest time of the day on Halong Bay is the morning. Head to the upper deck to participate in our daily Tai Chi sessions. Relax with an early morning cup of tea, coffee or juice anywhere you wish on the boat and watch the never ending miraculous scenery unfold before you.

Halong Bay  - 17 Day Vietnam & Cambodia Discovery Tour - Tweet World Travel

07:00: Light breakfast will be served in our restaurant (pastries, tea, coffee).

7:30 – 8:30: Enjoy the last stage of your trip in Thien Canh Son cave and islets which is a wild and mysterious beauty in the middle of the World Heritage. Back to our main board afterwards.

09:30: check out of your cabin as we draw closer to the mainland. After a final early brunch and a last goodbye from our crew at 11:15, you will board our tender and head back to the wharf where you will be met by your return trip vehicle to transfer you to Hanoi.

12:00-12:30: Get on shuttle mini bus and get back to Hanoi.

DAY 16: HANOI FREE DAY (B)

ACCOMMODATION: Hanoi Pearl Hotel (Deluxe Window)

Spend your day in the stately Hanoi at leisure.

Hanoi - 17 Day Vietnam & Cambodia Discovery Tour - Tweet World Travel

DAY 17: HANOI DEPARTURE (B)

TRANSFER VIA: International Flight on your own arrangement
PRIVATE AIRPORT DROP-OFF: From Hanoi Hotel to Noi Bai Airport

Today, depending on your flight, our driver will transfer you to Noi Bai Airport for your departing flight. 

 

 

  • International flight from Siem Reap – Ho Chi Minh City (Economy)
  • All domestic flights within Vietnam (Economy)
  • Return Airport transfers at each destination
  • Return Shuttle Bus transfers from Hanoi to Halong Bay
  • All touring in air-conditioned vehicles
  • 16 Days in excellent 4-Star hotels
  • Overnight on the 5-Star Luxury Signature Cruise on Halong Bay
  • 16 Breakfasts, 14 Lunches and 3 Dinners
  • Locally based professional drivers, English-speaking tour guides
  • All entrance fees at monument
  • All government taxes & service charges

$5,390 AUD per person, Twin Share

 

 

 

Please read the following terms and conditions carefully. You must not make any bookings unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Tweet World Travel. These terms and conditions apply to bookings you make with our consultants (in-store, over phone or by email); with your own travel agents, as well as online bookings you make on our website. Please make sure your travel agent or our consultant advise you of our terms and conditions.

AGREEMENT BETWEEN USER AND TWEET WORLD TRAVEL

The services of Tweet World Travel are offered to you on the condition of your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Tweet World Travel constitutes your agreement to all such terms, conditions, and notices.

MODIFICATION OF THESE TERMS OF USE

Tweet World Travel reserves the right to change the terms, conditions, and notices under which the services of Tweet World Travel are offered, including but not limited to the charges associated with the use of the Tweet World Travel.

BOOKING AND PAYMENT

Booking

Passenger names must be provided exactly as per passport at the time of booking. Any spelling corrections made after a deposit is paid must be sent in writing and will incur additional fees, including any ticket/voucher re-issue fees.

Tweet World Travel reserves the right to correct any errors in rates quoted or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing.

Late Booking

Any booking within 65 days before departure will require payment in full when the booking is confirmed. The bookings may also incur additional fees including any applicable urgent visa processing fees. Bookings made less than 45 days prior to departure will incur a late booking fee of $60 per person and must be paid along with the final payment at the time of booking.

Payment

Please note that all Tours and Packages are subject to availability and all prices are set. Any booking valued at or less than $1,000 must be paid in full amount after booking is made. Some airfares or services must be paid in full at the time of booking.

Credit Card Fee

The following Card Fees apply:

Visa Credit Card - 1.8% fee and MasterCard Credit Card - 1.76% fee applies.

American Express (Amex) - 2.8% fee applies.

For late payment or urgent bookings, please notify us via email at payments@tweetworldtravel.com.au

DEPOSIT

Deposit

You will be required to pay deposit after booking confirmation:

- Private Tours or Group Tours is $500 Per Person

- Large Groups (more than 16 people) / School Tours is $800 Per Person

- Lands products and Visas is $300 Per Person

Any booking valued at or less than $1,000 must be paid in full amount after booking confirmation. Some airfares or services must be paid in full at the time of booking.

Receipt of Deposit

By sending a deposit the client agrees to be bound by the terms, conditions and responsibilities set forth in this booking. The client also agrees that:

- All persons are fit and physically able to partake unaided in their chosen group tour as per the itinerary outlined in the Tours.

- All persons travelling on a Fully Independent Tour are fit and physically able to partake unaided in their chosen itinerary.

- All parties acknowledge the physical demands and hazards involved in the tour they will be undertaking and have chosen to participate at their own risk.

- All parties understand that any medical or dietary information provided to us does not, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or affects their ability to participate in any portion of the tour.

Balance of Payment

Outstanding balance depends on the type of service you are undertaking:

- For private tours/packages or other products, outstanding balance is due 65 days before departure. No voucher will be issued until final payment is received in our office. If the outstanding payment is not received by day 65, your booking will automatically be cancelled.

- For large group tours and school tours, outstanding balance is due 90 days before departure. No voucher will be issued until final payment is received in our office. If the outstanding payment is not received by day 90, your booking will automatically be cancelled.

AMENDMENTS FEES

After bookings are deposited, any amendment has to be requested in writing and incurs $60 fee per person, plus any additional costs and administrative expenses incurred in arranging the alteration. Alterations will be made at our discretion and may not always be possible.

CANCELLATION

Cancellation by customer

Before the travel date the following fees will be apply:

Private Tours or Group Tours/ Packages Large Group Tours & School Tours
(More than 16 people)
  • 65 days or more before departure – loss of deposit
  • 90 days or more before departure  -loss of deposit
  • 64‐40 days before departure – 45%
  • 89‐79 days before departure – 55%
  • 39‐31 days before departure – 75%
  • 78‐61 days before departure – 85%
  • Within 30 days of departure – 100%
  • Within 60 days of departure – 100%
  • Any ’no show’ – 100%
  • Any ’no show’ – 100%

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on tours.

Airlines

Please refer to the airlines cancellation policies.

Cancellation by Tweet World Travel

For group set departure date tour, if the minimum number of the group is not reached, we reserve the right to cancel or vary the tour 30 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable Tweet World Travel will refund the full price paid, less visa cost.

If a tour is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will refund all monies prior to departure less visa cost, fuel surcharge and any other cancellation fees levied by airlines and other third parties.

If a cruise booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will refund all monies prior to departure.

Cancellation by Third Party Travel Provider

If the Third Part Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavors to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product and we will refund any monies already paid less any fees charged by us under these terms and conditions and by the Third Party Travel Providers under the terms and conditions you agreed with them. Please check with your consultant before cancelling or amending a Travel Product in these circumstances as some Third Party Travel Providers may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.

AGENCY

We act as an agent for, and sell various travel related products as agent on behalf of, numerous transports, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. Our obligation to you is to make travel bookings as your agent on your behalf and to arrange relevant contracts between you and travel service providers.

We have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason any travel service provider is unable to provide the services for which you have contracted; your rights are against that provider and not against us.

LIABILITIES

Tweet World Travel (herewith called the Company) acts as a co‐ordinator for all persons taking these tours in the making of all arrangements for transportation, sightseeing and hotel accommodation. The Company does not own, manage, control or operate any transportation vehicle, any hotel or restaurant or any other supplier of services. All vouchers and tickets issued are subjected to the terms and conditions specified by the supplier and all services are subjected to the laws of the country where the services are provided.

Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling, hotel overbooking and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. Any decision made in respect of tour services by independent suppliers/operators or airlines to re-route or amend the itinerary due to any of the above or similar circumstances is at the discretion of the tour service provider and Tweet World Travel shall not be liable for any claim whatsoever arising from such events. We strongly urge all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times. We also strongly advise all customers to purchase appropriate travel insurance to protect you from financial loss and personal injuries in the event of an emergency.

You acknowledge and agree that there are inherent risks involved in participating in the tour, including without limitation possible contact with native flora/fauna, local residents, unforeseen events and travel in remote locations.

By making a booking, you agree to accept all risks associated with the tour. You agree to unconditionally release us from, all liability, including without limitation in contract and in tort, for any cause or action, including any injury, damage, loss, cost, delay, additional expense or inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour, or any force majeure events or other events which are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

If we or our service providers are affected in any way by a force majeure event, we may in our discretion vary or cancel any itinerary or arrangement in relation to the tour as we consider necessary, without incurring any liability to you.

Each service provider is responsible for the part of the tour it conducts. Service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance of any service provider. We do not accept, and you release us from, all liability for any injury, loss, damage, costs or expenses, including without limitation any property damage or personal injury, that you may suffer which arises out of any act or omission of a service provider or operator who provides services in connection with your tour. Any claim that you may have in relation to a service provider should be raised directly with that service provider.

You are responsible for any injury, loss, damage, costs or expenses arising through your own fault. You agree to indemnify us against all actions, proceedings, claims, demands, expenses and costs (including legal costs on a full indemnity basis and whether incurred by or awarded against us) as a result of, or arising in relation to, whether directly or indirectly, your participation in the tour or any act or omission by you in relation to the tour.

To the extent permitted by law, we do not accept any liability in contract, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expenses or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over which we have no direct control.

Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

AGENT RESPONSIBILITIES

It is the travel agents’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. Travel agents are also responsible to pass on Tweet World Travel’s Terms & Conditions by the time clients make the booking.

CLIENT RESPONSBILITIES

If your domestic and international flights are not arranged by Tweet World Travel, it is your responsibility to advise us your departure and arrival time, or any changes or delays you might encounter.

If you do not notify us in a timely manner, your arranged Airport Transfer Service is not responsible for any missed pick up in those circumstances. If you arrive on a delayed flight and miss your allocated pick up, you will need to make alternative arrangements at your own expense.

If no notification is received from you or your agent, your arranged Airport Transfer Service will pick you up as scheduled and attempt to wait for your scheduled arrival up to 2 hours. If your delay is longer than this waiting period you will have to make alternative arrangements at your own expense.

If you book our services through a travel consultant, make sure you collect your travel voucher and any other necessary documentations included (e.g. visa) 7 day prior to departure. You are responsible to check all details and documents are correct for your booking.

PASSPORTS & VISAS

All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities.

If your visas are included in our package and we act on your behalf to apply for the visas, all necessary documents relating to your visa application will have to be provided to us at least 30 days before your departure. If you fail to provide the necessary documents before 30 days prior to your departure, we will not be held liable for your visa application. And the visa fee included in our package is not refundable in any circumstances.

If you still require us to assist with visa application in less than 30 days before your departure date, an additional fee will be required for urgent visa processing.

HEALTH

Please ensure that you are aware of any health requirements and recommended precautions relevant to your travel, and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation may deny your entry into a country. We recommend that you consult with your local doctor or health specialist before commencing your travel. General health advice for the destination you wish to visit is also available from the Department of Foreign Affairs and Trade.

TRAVEL INSURANCE

Travel insurance is not included in your day tours, private tours, group tours, transfers, and any of our packages. For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur. We are an authorised representative of CoverMore Travel Insurance Services.

We can provide you with general information about the travel insurance options available to you. If you decline travel insurance, you will be required to sign an indemnity statement/disclaimer.

TRAVEL DOCUMENTS

Travel documents include, but are not limited to, airline tickets, visas, hotel vouchers, tour vouchers or any other document used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation being non-refundable, no-date changeable and subject to cancellation and/or amendment fees.

Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identify holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.

PUBLICITY

When you book with Tweet World Travel, you agree that we may use images of you taken during the trip and any comments made in writing by you regarding the trip, without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium we choose.

If you do not want your images to be displayed, you have to advise us in writing at the time of booking, or when you collect your travel documents.

PRIVACY

Tweet World Travel collects information about you (including health information where necessary) to process your travel arrangements, facilitate your participation in loyalty programs and conduct marketing activities and market research. If the information is not provided, we may not be able to make travel arrangements for you. We may disclose your personal information to our related companies, carriers, travel service providers, organisations which provide services to you.

GOVERNING LAWS

If any dispute arises between you and Tweet World Travel, the laws of Australia will apply.

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